You must use our services in accordance with the guidelines provided. We do not permit any misuse of our services, including but not limited to, using our cleaning services for illegal activities or in a manner that could cause harm to our staff or equipment. You may not attempt to manipulate or alter the results of our cleaning services.
You are responsible for ensuring that the area to be cleaned is accessible and free from any obstacles. This includes moving furniture or other items that may hinder the cleaning process. If you fail to prepare the area adequately, we may not be able to provide the service as intended, and additional charges may apply.
While we strive to provide effective cleaning services, we cannot guarantee the removal of all stains or odors. Certain stains may be permanent or require specialized treatment not included in our standard services. You must inform us of any specific concerns or conditions prior to the service to ensure we can address them appropriately.
You must disclose any health concerns or allergies that may affect the cleaning process. We take safety seriously and will use appropriate cleaning agents; however, you must inform us if there are any specific sensitivities in your household. We do not accept liability for any health issues arising from undisclosed conditions.
You may cancel or reschedule your appointment, but you must provide at least 24 hours notice. Failure to do so may result in a cancellation fee. We reserve the right to cancel appointments due to unforeseen circumstances, and in such cases, we will notify you as soon as possible.
You are encouraged to provide feedback regarding our services. If you have any complaints, you must contact us within 48 hours of service completion. We will investigate your concerns and respond appropriately. However, we do not guarantee a refund or compensation unless deemed necessary after our review.
If you have any questions or need further clarification regarding these terms, you may contact us at [email protected]. We are here to assist you and ensure that your experience with our services is satisfactory.